The main objective of hotel security services is to protect guests and other employees on a daily basis.
The main objective of hotel security services is to protect guests and other employees on a daily basis. Secondly, they must keep guard on guests’ belongings and hotel property. Security officers might be asked to participate in formal training sessions or train for the job in general. These rules all depend on the hotel policy and state laws. For some general information on what it is that hotel security guards from ICS do, read on to learn more!
Keeping General Order
As a hotel security guard, you’ll be in charge of enforcing the hotel’s rules and regulations. This means informing guests if they’ve parked in a restricted spot or zone, checking the guest’s age for access to the hotel bar, and making sure minors are always supervised by an adult in lifts or swimming pools, etc.
Escorting Hotel Guests
If the hotel has a nightclub or bar venue, some customers are likely under the influence, and they could become aggressive. If this happens, the security guard might have to force the guest out, and escort them outside and alternatively ask the police for assistance. If the hotel does not provide a valet parking service, guests might ask to be escorted to their vehicles at night. This is one other job that hotel security guards have to help with.
Surveillance and Patrolling
Security officers must stay alert at all times to keep an eye out for any abnormal situations that may occur. That requires patrolling the property, staircases, hallways, parking lots, and lobbies. A few hotels provide a stationary spot for security personnel, with video monitoring equipment set up. In that case, the guards are the ones responsible for keeping an eye out on the footage to catch any unusual or illegal activities that could be occurring.
Writing Up Reports
After every single shift, a written report is requested, logging every single routine security operation. Each unusual event must be described, and each customer complaint has to be addressed. Hotels may use a traditional system with the reports written out by hand, but most of it is all computer-based.
Emergency Management
Depending on the hotel, security services might be in charge of managing the evacuation of the building. In an instance of a false alarm or fire drill, they might inform the guests and calm them down if needed.
FOR ALL YOUR SECURITY AND PROTECTION SERVICES, CONTACT ICS SECURITY SERVICES TODAY
ICS Security Services is a trusted and reliable security company dedicated to protecting you and your business. Our fully trained staff serves Maryland all throughout Baltimore, Catonsville, Columbia, Bethesda, White Marsh, Gaithersburg, Annapolis, Towson, and Hunt Valley. We are here to provide you with the best services and products when you need them.
For a bit more information on how we can assist you, visit our website or give a call at 410-719-8796.
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